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TERMS AND CONDITIONS OF KYTRADE ONLINE SALES
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These terms and conditions of sale constitute a binding contract between Customer and Kentucky Trade Company, Inc (�Kentucky Trade�). Customer accepts these terms and conditions of sale by making a purchase, placing an order or otherwise shopping on Kentucky Trade�s website (the "Site"). These terms and conditions of sale are subject to change without prior notice, except that the terms and conditions of sale posted on the Site at the time Customer initially places or modifies an order will govern the order in question.

 

Governing Law

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THESE TERMS AND CONDITIONS OF SALE AND ANY SALE HEREUNDER WILL BE GOVERNED BY THE LAWS OF THE STATE OF KENTUCKY, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.

 

Shipping terms

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Kentucky Trade will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. Risk of loss is upon Customer once Kentucky Trade delivers the product to the carrier. Delivery times are only estimates and Kentucky Trade shall not be liable for delays.

 

Secure Site

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When you are placing an order on KyTrade OnLine, security is a number one priority. All Kentucky Trade online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is 
handled with the highest level of security.

 

Warranty information

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You are entitled to the manufacturer's limited warranty, if any, that accompanies the product. Kentucky Trade makes no additional or independent warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed. Kentucky Trade shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages.

 

Technical Support

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Please note that Kentucky Trade Company does not provide technical support for purchases done at KyTrade Online, unless Kentucky Trade manufactured the product (such as a KyTrade Computer systems). Any technical support for items purchased online will be provided by the manufacturer. 

 

Pricing Information; Availability Disclaimer

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All pricing is subject to change. Kentucky Trade reserves the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, Kentucky Trade cannot guarantee that it will be able to fulfill Customer's orders.

 

LIMITATION OF LIABILITY

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IN NO EVENT SHALL Kentucky Trade BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL Kentucky Trade�s LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM Kentucky Trade. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.

 

Orders; Taxes

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Orders are not binding upon Kentucky Trade until accepted by Kentucky Trade. Customer is responsible for, and will indemnify and hold Kentucky Trade harmless from, any applicable sales, use or other taxes associated with the order. Customer must claim any exemption from tax at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax is based on the location to which the order is shipped.

 

Payment Methods Accepted

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� Credit Cards: Visa, MasterCard, Discover, American Express 
� KyTrade Gift Certificate 
� Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because all checks must first clear with the bank due to the existence of fraudulent checks.) 
� Please accept our apologies but we do not accept international credit cards at this time. 

 

In order to guard against credit card fraud, we ship only to the credit card billing address or to an alternate shipping address registered and authorized by the issuing bank. 

Please contact your credit card issuer bank and list your ship to address as an alternate address in their memo field. We will call them and verify the address. Please make sure your credit card issuer bank's phone number is listed in your account with Kentucky Trade. 

 

In the event of a payment default, Customer will be responsible for all of Kentucky Trade�s costs of collection, including court costs, filing fees and attorney's fees.

 

 

Return Privileges

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�           All returns require prior authorization. Returns must be authorized by Kentucky Trade within 15 days of the invoice date. Within fifteen (15) days of purchase, we will replace or repair, at our sole discretion, any product that is deemed defective. After 15 days, the manufacturer's warranty process must be followed.

.           There is a restocking fee of 15% on all returns for refund, unless waived by our Customer Service Person. Kentucky Trade is not responsible for other manufacturer defects. We are willing to replace a defective item. If a refund is requested instead of a replacement we will charge a 15% restocking fee. We inspect and test all returned merchandise; claiming "defective" as an easy way out of a restocking fee just because you don't want the item will not be accepted.

For CPU and Memory refunds, any restocking fee that we may issue will be a reflection on current market value for the same item. Kentucky Trade will not allow returns and then re-orders in attempts to make a profit on CPU and Memory price fluctuations.

�           In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed. Click here to request an RMA online.

�           Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.

�           Customer is responsible shipping charges and for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express, or Airborne Express. This is for your protection as well as to ensure quick action on your return.

�           Return shipping address:  

Kentucky Trade Company, Inc.

Attn: Online Returns Department

(Place your RMA number on this line)

373 Virginia Ave., Suite 100

Lexington, KY 40504

Failure to return a product within the applicable return period will be deemed to be an acceptance of the product.

 

 

Last Update: 06/18/04
PLEASE READ THESE TERMS AND CONDITIONS OF SALE VERY CAREFULLY.
